Sr.Customer Support Executive [Back-office]

Current Role

Sr.Customer Support Executive [Back-office]

Eligibility Criteria

Female

Experience :

4+ years of experience

Location

Shivaji Nagar, Pune

Working Hours

9:30AM to 7:30PM

Salary

INR 25,000 - 35,000 / month

Job Summary

Pinewoods Technology Services is looking for young and dynamic female candidates who are ambitious and have the zeal to achieve set goals for the post of Customer Support Executive.
Your role is to ensure our customers receive outstanding support and all their needs are met.
You will have to assist our customers with technical problems when using our products and services. Your responsibility will include resolving customer queries and recommending solutions to achieve customer satisfaction.
Responsibilities

Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Update our internal databases with information about technical issues and useful discussions with customers
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Draft quotations as per customers’ request
Identify and assess customers’ needs to achieve satisfaction
Prompt response to customer inquiries.
Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Communicating with customers via Chat, Email or Calls; follow up with customers
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Knowing our products thoroughly so that customer queries can be solved.
Processing orders, forms, applications, and requests.