Sr. Customer Support Executive
Published date: 2026/11/07
- Location: Delhi, Delhi, India
Requirements
Background Of Courier / Cargo / Transportation.
Good Knowledge Of MS Excel/Outlook And MS Word.
Responsibilities
Answer Inbound/Outbound Calls Professionally And Provide Information About Products And Services, And Obtain Details Of Complaints
Keep Records Of Customer Interactions And Transactions, Details Of Inquiries, Complaints, And Comments, As Well As Actions Taken
Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests.
Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation.
Generate Ewaybills And Other Documents Related To Shipment Delivery And Keep A Record Of The Same.
Be Fluent In Communication, Handle Customer Queries And Resolve On Priority By Coordinating With Other Departments.
Sending Daily MIS Reports To Customers Timely.
Background Of Courier / Cargo / Transportation.
Good Knowledge Of MS Excel/Outlook And MS Word.
Responsibilities
Answer Inbound/Outbound Calls Professionally And Provide Information About Products And Services, And Obtain Details Of Complaints
Keep Records Of Customer Interactions And Transactions, Details Of Inquiries, Complaints, And Comments, As Well As Actions Taken
Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests.
Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation.
Generate Ewaybills And Other Documents Related To Shipment Delivery And Keep A Record Of The Same.
Be Fluent In Communication, Handle Customer Queries And Resolve On Priority By Coordinating With Other Departments.
Sending Daily MIS Reports To Customers Timely.
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