Sr. Customer Service Executive✓New Delhi
Published date: 2026/11/08
- Location: New Delhi, Delhi, India
Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed
Ensure customer care service standard of the company is strictly adhered to by every customer service personnel
Participate in recruiting and training of fresh customer service employees
Respond to inquiries and queries from customers and provide a thorough and speedy resolve
Handle complicated and unresolved issues from less experienced personnel
Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to the appropriate department
Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals
Develop strategies and plans for customer support
Participate in implementation or improvement of initiatives associated with customer service
Establish standards for best customer support practices
Offers advice on the incorporation...
Ensure customer care service standard of the company is strictly adhered to by every customer service personnel
Participate in recruiting and training of fresh customer service employees
Respond to inquiries and queries from customers and provide a thorough and speedy resolve
Handle complicated and unresolved issues from less experienced personnel
Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to the appropriate department
Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals
Develop strategies and plans for customer support
Participate in implementation or improvement of initiatives associated with customer service
Establish standards for best customer support practices
Offers advice on the incorporation...
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