Sr. Customer Service Executive - Complaint Handling
Published date: 2026/11/07
- Location: Utterpradesh, Gagiyabad, India
Roles and Responsibilities
• Effectively manage the team in providing resolution to Customer complaints.
• Responsible for independently receiving, documenting, investigating & coordinating responses on complaints.
• Focused towards enhancing customer experience & reduction of repeat complaints.
• Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.
To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistle-blower, highlight issues impacting customers both external and internal.
Qualifications
Any Post Graduate/ Graduate
• Effectively manage the team in providing resolution to Customer complaints.
• Responsible for independently receiving, documenting, investigating & coordinating responses on complaints.
• Focused towards enhancing customer experience & reduction of repeat complaints.
• Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.
To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistle-blower, highlight issues impacting customers both external and internal.
Qualifications
Any Post Graduate/ Graduate
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