Sr Custom Service Executive
Published date: 2026/11/10
- Location: Mumbai, Maharashtra, India
Job Family Descriptor
Lead schedule and monitor program management activities for all customer deliveries Execute projects on a crossfunctional and regional basis within the allocated costs defined scope and timelines Drive compliance to the change control process Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders Conduct periodic meetings with customersstakeholdersvendors to discuss issues and related action items Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery
Broad outline of the Role
Has sufficient knowledge within Program Management to allow them to apply their knowledge efficiently and work productively with broad instruction Regularly participate in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes Operational role which is responsible for delivering results that have direct impact on the achievement of results within Program Management Works under direct supervision Able to identify problems and provide inputs to improve change or adapt existing methods and techniques drawing from personal experiences and feedback Actively acquires more complex skills techniques operating practices knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues challenges problems within their field of specialisation Education Engineering Graduate Experience 0 4 years
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Program Manager, Service Manager, Manager, Engineer, Management, Customer Service, Engineering
Lead schedule and monitor program management activities for all customer deliveries Execute projects on a crossfunctional and regional basis within the allocated costs defined scope and timelines Drive compliance to the change control process Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders Conduct periodic meetings with customersstakeholdersvendors to discuss issues and related action items Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery
Broad outline of the Role
Has sufficient knowledge within Program Management to allow them to apply their knowledge efficiently and work productively with broad instruction Regularly participate in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes Operational role which is responsible for delivering results that have direct impact on the achievement of results within Program Management Works under direct supervision Able to identify problems and provide inputs to improve change or adapt existing methods and techniques drawing from personal experiences and feedback Actively acquires more complex skills techniques operating practices knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues challenges problems within their field of specialisation Education Engineering Graduate Experience 0 4 years
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Program Manager, Service Manager, Manager, Engineer, Management, Customer Service, Engineering
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