Sr. Associate-BPO/BPS(International
Published date: 2024/01/10
- Location: Hyderabad, Telangana, India
Company Description
MOURI Tech is a leading Global Enterprise Solutions Provider offering high-end innovative and agile Service and Delivery centric solutions. With expertise in Enterprise Transformation, Application Implementation and Integration, Application Development, Cloud Strategy Development and Deployment, Advanced Analytics, Management Consulting and Application Maintenance and Support initiatives, we collaborate extensively with customers, helping them transform into intelligent, resilient, and future-ready enterprises. We have a commendable presence in diverse business verticals in private and public sectors, and our clients include Fortune 500 and top global MNCs. Our professional attitude and subject expertise have have been ringing-in excellence in a plethora of segments.
Role Description:
This is a full-time on-site role for an Associate (International Voice Process) located in Hyderabad. As an Associate (International Voice Process), you will be responsible for handling customer queries through voice-based communication channels. You will use your excellent communication and interpersonal skills to deliver outstanding customer service. You will work as part of a team and contribute to the overall success of the process.
Qualifications:
Minimum of 1+ year of experience in Customer service(Voice process)
· Excellent verbal, written and interpersonal skills
· Minimum of 1+ year of experience with International BPM/ITES/BPS
· Proficient computer skills and ability which allow you to use computers and related technology. Typically, basic computer skills include word processing, managing computer files, and creating presentations. Advanced computer skills include managing databases and running calculations in spreadsheets.
· Ability to multi-task, and adapt to a fast phase environment
• Bachelor's degree in any field
• Ability to understand and deliver customer needs
• Strong customer service skills and a passion for helping people
MOURI Tech is a leading Global Enterprise Solutions Provider offering high-end innovative and agile Service and Delivery centric solutions. With expertise in Enterprise Transformation, Application Implementation and Integration, Application Development, Cloud Strategy Development and Deployment, Advanced Analytics, Management Consulting and Application Maintenance and Support initiatives, we collaborate extensively with customers, helping them transform into intelligent, resilient, and future-ready enterprises. We have a commendable presence in diverse business verticals in private and public sectors, and our clients include Fortune 500 and top global MNCs. Our professional attitude and subject expertise have have been ringing-in excellence in a plethora of segments.
Role Description:
This is a full-time on-site role for an Associate (International Voice Process) located in Hyderabad. As an Associate (International Voice Process), you will be responsible for handling customer queries through voice-based communication channels. You will use your excellent communication and interpersonal skills to deliver outstanding customer service. You will work as part of a team and contribute to the overall success of the process.
Qualifications:
Minimum of 1+ year of experience in Customer service(Voice process)
· Excellent verbal, written and interpersonal skills
· Minimum of 1+ year of experience with International BPM/ITES/BPS
· Proficient computer skills and ability which allow you to use computers and related technology. Typically, basic computer skills include word processing, managing computer files, and creating presentations. Advanced computer skills include managing databases and running calculations in spreadsheets.
· Ability to multi-task, and adapt to a fast phase environment
• Bachelor's degree in any field
• Ability to understand and deliver customer needs
• Strong customer service skills and a passion for helping people
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