Specialist Systems Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Your Role

We are looking for a PTC Cloud Engineer to join a team-oriented staff, sharing the responsibility of providing PTC with Systems Administration and critical infrastructure and application support.

The primary responsibilities of the PTC Cloud Engineer are to manage PTC’s infrastructure in multiple public and private cloud environments, to provide support for PTC’s various customer work loads (CentOS/RedHat Linux & Windows) and help automate business processes and common tasks.

Your Impact

The Senior PTC Cloud Engineer will play a vital role in our transition to a SaaS company. While supporting customers in our existing cloud environments, they will help shape the future infrastructure design as a SaaS company.

Your Team

You will be part of the highly motivated PTC Cloud Services Infrastructure Team, based in Gurgaon India.

Your Day-to-Day
• Work in 24x7 environment – Weekend execution will be required and will be scheduled with rotational shifts
• This role might involve some interaction with customers during Service Request execution
• Provisioning of new customer environments aligned with customer needs
• Execute Customer Service Requests on the Cloud environments (restarts, installations, administration activities)
• Execute Proactive maintenance activities of Cloud environments (including application hardening, patch deployments, and performance tuning)
• Collaborate with other Cloud teams, including Engineering, Applications Support and NOC
• Proactively identify & propose improvements area in the process, tools & organization to better achieve team objectives (Continuous Improvement)
• Monitor the Service Request and ensures that all Service Requests are responded to as per the defined SLA and SLT
• Help define processes and automate re-occuring or highly manual tasks

Must-Have Skills (3-5 Bullet Points)
• Quick perception & troubleshooting skills
• Good troubleshooting skills and ability to see patterns
• Sense of responsibility
• Good operating system knowledge in Windows or Linux (RedHat based distributions preferred)
• Excellent communication skills

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?