Specialist - Service Management
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Job Description
Here at Accelya, a Specialist- Service Management will be a part of the lifecycle of incident management for incidents that impacts an Accelya customer from start to finish. First and foremost is the goal of supporting incident resolution. Balancing other critical attributes of an incident will be required, including: recording incident metrics, customer communication, incident ticket handling, status updates, incident bridge logistics, escalations, and collaboration with...
Here at Accelya, a Specialist- Service Management will be a part of the lifecycle of incident management for incidents that impacts an Accelya customer from start to finish. First and foremost is the goal of supporting incident resolution. Balancing other critical attributes of an incident will be required, including: recording incident metrics, customer communication, incident ticket handling, status updates, incident bridge logistics, escalations, and collaboration with...
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