Specialist, Product & Technical Services

Location: IFFCO Tower, 7th Floor, Plot No.3, Sector-32, Gurgaon - 122001 (Haryana), India

Responsible for Technical Services to End Customers, Dealers, System Integrators in Pre-Sales, Post-Sales & Training for Security Products - Access Control, Video, Fire Detection and Intrusion Alarm systems.

Familiarity with security related projects, solution proposals for customized needs, support for ground - up site survey, recommending specifications to consultants/project managers/end users. Responsible for design, architecture, technical compliance and pre-bid customer discussions, product selection and drawings support for customer proposals.

Provide Technical Proposal to Sales Team and Customers

Responsible for support to Dealers, SI's and End Customers for Installation and Commissioning, Trouble Shooting and Technical Training. This will involve travel to customer sites, telephonic support, team resource allocation planning and material coordination to achieve high level of customer satisfaction.

Assist the sales and Dealers in product seminars and hands on workshops

Provide New product ideas, new applications based on direct market feedback and secondary sources for NPI to product managers

Perform product demos to customers

Participate in technical reviews for QA/QC and engineering works.

Prepare the training calendars for internal and external

Reporting: To ensure timely & accurate reporting (Daily/ weekly/ Monthly/ Quarterly) to immediate supervisor detailing the Pre Sales activity with converted pipe line, Post Sales activity & Training activity, etc.

Ensure a high level of Customer satisfaction with performance through effective communication and liaison.

Required attributes

The incumbent should have the following minimum attributes:

Minimum of 6 to 8 experience as a Product Technical Support Executive in the Security & Safety industry.

Demonstrated success defining and launching excellent products

Excellent written and verbal communication skills

Bachelor's Engineer or Master's in computer science degree

Excellent teamwork skills

Proven ability to influence cross-functional teams without formal authority

Must be able to travel 80% of the time

Should be self-driven with a knack of managing through processes and systems at the same time customer focused.

Excellent skill in IT:

OS like Microsoft, Linux, etc..

Database like MSSQL, PostgreSQL,

Software Development Skill & SDLS

Crystal Report, J Report

Specific training in Microsoft Certification, CISCO Networking and AWS Cloud Computing is desirable but not a must.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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6.00-8.00 Years