Specialist Collections

The position ensures:Collections operations set-up for Credit cards collections team right from transaction reversal, statement requests, customer queries management towards collections, payment queries from our partner.Working with the relevant stakeholders (Partner, BU, Tech, Ops & Compliance) on all the process setting.Leveraging the collection system to drive strategies to be rolled out to DCAs for better portfolio performance.Key Accountabilities- Set-up and implement strong process approaches, manage internal/external audits- Display strong storytelling and articulation skills to demonstrate the process to partner/vendor and further staffs.- Track the process parameters and measure the TAT/Accuracy in periodic intervals.Job Duties & responsibilitiesCredit card collectionsDemonstrating sound process approach to avoid any mismanagementAnalysing the data and implementing different collection strategies with DCAData management on collections related aspectsPreparing Collection Deck having various process & collection cutsRegular improvement in processes / strategiesAudit managementRequired ExperienceAt least 6-8 years of total experience in the relevant fieldEducation / Preferred QualificationsGraduation degree with technical skillsCore CompetenciesCredit card collectionsBanking domain knowledgeGood knowledge on credit cards collections strategies and processesGood communication & presentation skillsGood team player or able to work individualGood knowledge on MS-excel & data managementTechnical CompetenciesHands on Knowledge of Microsoft products like Excel, Access , Powerpoint, WordWork RelationshipInteractions within Collection teamInteractions with all the stakeholders within & outside the bank