Specialised Operations

Job Purpose

This position exists due to the need for managing and overseeing the specialised service desk in branch operations for the Cluster and for ensuring smooth functioning of the branch set ups in the Cluster.

This position is expected to accomplish a clean audit rating by handling transactions in line with regulatory and internal guidelines and also to meet the expectations of internal and external clients. This position is also expected to supervise and guide staff on all operational related matters.

Key Accountabilities
• Manage & supervise various functions of Trade, FCY remittance, Capital account transactions and specialised operations of branches as per defined SOPs and in line with regulatory and compliance guidelines
• Adherence to agreed TATs with business thereby ensuring customer satisfaction
• Ensure that the process controls are implemented at the branches as per the timelines specified and strictly adhered as per the changes
• MONITORING OF Inwards in NOSTRO
• Handle exceptions and deferrals and ensure closure within timelines. Ensure MIS and reports are submitted in a timely manner
• Improving day 1 preparedness for inspections. Maintain Satisfactory audit performance. No high risk points and reduce number of medium risk findings. Overall reduction by at-least 10% on Audit findings
• All Stake-holder management (Internal / External)
• Guidance, Training and Coaching of staffs in the cluster

Job Duties & Responsibilities
• Manage & control all operational related functions of Trade, FCY remittance , Capital account transactions and specialised operations with zero errors
• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction
• Ensure all transactions received (Trade, FCY, Wealth management, Retail servicing, CMS Cheque Clearing) are raised in a timely manner and all reconciliation activities are performed
• Ensure timely receipt and submission of regulatory and other reports by the Branches
• Any other job duty and responsibility assigned by Operations Head /RoH from time to time or on adhoc basis
• Record keeping of all documents as per banks process and policy along with archival on a timely basis
• Monthly branch health and Governance checks for audit readiness
• Liaising and Coordinating with regulators for approvals if any

Primary Location

India-Delhi-New Delhi

Job

Operations

Schedule

Regular

Job Type

Full-time

Job Posting

Dec 8, 2023, 9:24:56 PM