Solution Architect - BPO

Designation: Manager/ Senior Manager (C1/C2)

Work Timings:11am-8pm/ 12pm- 9pm

- Solution Architect / Presales: Retail

- Overall experience of 8 to 15 years, with at least 5+ years of relevant experience in solutioning specific to the travel domain

- Proven track record of presales - Lead the end-to-end RFP/ RFI process for specific deals allocated in the Industry practice

- Good understanding of Travel Industry including GDS

- Experience in consulting projects, Business process re-engineering projects, etc. will be preferred

- Understand and translate buyer requirements into a solution offering with approach, plan, proposal and cost estimate leveraging EXL operations, analytics and transformation offerings

- Work with wider teams to create solution that has the right collection of offerings like location, people, AI, analytics, Digital components, point solutions to address client objectives

- Participate in scope discussions, solution approach and due-diligence workshops with internal and client stakeholders

- Interface with the delivery organization/s to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver

- Interpret market trends and economic drivers as they emerge and work with Sales and Business Unit leadership to develop plans, programs, and initiatives that meet these changing market needs

- Observe market trends and competition to be able to present and articulate competitive advantage

- Stay current on latest technologies and solutions in the BPO, Travel and Digital CX/Transformation industry, as well as within our client industries.

- Good knowledge of creative presentations using PowerPoint, requirement gathering, process mapping, and process consulting with the client s due diligence.

Preferred companies: WNS,Teleperformance, Concentrix,Webhelp, Sutherland, Capita