Software Support Executive Job in Pune at Plus91 Technologies
Published date: 2026/11/10
- Location: Pune, , Maharashtra, India
About Company:
Plus91 Technologies is a global digital healthcare firm. We are one of the early innovators in digital health and have over the past 10 years, earned the trust of more than 1000 healthcare facilities in 24 countries, besides public health organizations. Plus91's leadership is influential in the digital health IT space. Our MediXcel and MediXcel Lite platforms have consistently set the standard for what gets commercially adopted by the entire industry in the years to come.
Using MediXcel, we and our partners create and implement electronic medical records, lab and hospital information management, and healthcare analytics products for clinics, labs, hospitals, and wellness programs. Using MediXcel Lite, our customers run healthcare programs, use predictive analytics, create dashboards and run a variety of AI-powered intelligent programs. Plus91's work in disease surveillance, mobile healthcare, TB, and COVID-19 has been published as research papers in reputed journals.
About the Internship:
Key responsibilities:
1. Provide product support to customers via the telephone and/or internet (e.g., instant message, email)
2. Assess the nature of product or service issues and resolve support problems
3. Maintain a log of product issues and conveys customer feedback to product development staff
4. Interact with customers to help troubleshoot and resolve complex product problems or issues
5. Diagnose and resolve customer questions or problems over the telephone/internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
6. Track and document inbound support requests and ensure proper notation of customer problems or issues
1. Computer science graduates
Deadline:
2023-03-13 23:59:59
Other perks:
Informal dress code, Free snacks & beverages, Health Insurance
Skills required:
English Proficiency (Spoken
Plus91 Technologies is a global digital healthcare firm. We are one of the early innovators in digital health and have over the past 10 years, earned the trust of more than 1000 healthcare facilities in 24 countries, besides public health organizations. Plus91's leadership is influential in the digital health IT space. Our MediXcel and MediXcel Lite platforms have consistently set the standard for what gets commercially adopted by the entire industry in the years to come.
Using MediXcel, we and our partners create and implement electronic medical records, lab and hospital information management, and healthcare analytics products for clinics, labs, hospitals, and wellness programs. Using MediXcel Lite, our customers run healthcare programs, use predictive analytics, create dashboards and run a variety of AI-powered intelligent programs. Plus91's work in disease surveillance, mobile healthcare, TB, and COVID-19 has been published as research papers in reputed journals.
About the Internship:
Key responsibilities:
1. Provide product support to customers via the telephone and/or internet (e.g., instant message, email)
2. Assess the nature of product or service issues and resolve support problems
3. Maintain a log of product issues and conveys customer feedback to product development staff
4. Interact with customers to help troubleshoot and resolve complex product problems or issues
5. Diagnose and resolve customer questions or problems over the telephone/internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
6. Track and document inbound support requests and ensure proper notation of customer problems or issues
1. Computer science graduates
Deadline:
2023-03-13 23:59:59
Other perks:
Informal dress code, Free snacks & beverages, Health Insurance
Skills required:
English Proficiency (Spoken
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