Software Support Executive

Technical Support Executive - 02

Job Description:-

· Taking Ownership of customer issues reported and seeing problems through solution

· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

· Track computer system issues through to resolution, within agreed time limits

· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

· Properly escalate unresolved issues to appropriate internal teams (e.g. tech. team)

· Provide prompt and accurate feedback to customers

· Ensure all issues are properly logged

· Prioritize and manage several open issues at one time

· Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Required skills:-

· Should have experience in troubleshooting windows, MAC, and Linux operation system

· Having good knowledge of PowerShell script and Bash script

· Knowledge of antivirus, firewall, proxy, VPN, etc.

· Good understanding of computer systems, mobile devices, and other tech products

· Ability to diagnose and troubleshoot basic technical issues

· Familiarity with remote desktop applications and help desk software

· Excellent problem-solving and communication skills

· Ability to provide step-by-step technical help, both written and verbal

· Bachelor’s degree in Information Technology, Computer Science or a relevant field

· Having knowledge of software development would be added advantage

Job Type: Full-time

Salary: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Paid time off
Provident Fund
Day range:

Monday to Friday
Shift:

Day shift
Ability to commute/relocate:

Capital Mall , Bhopal - 462026, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

Technical support: 1 year (Required)
total work: 1 year (Preferred)
Language:

English (Preferred)