Software Support Engineer
Published date: 2024/01/10
- Location: kerela, kerela, India
L1 Software Application Support
Full Time
Experience: Freshers (0-1 Years)
Location: Kochi, Kerala.
Company Name: https://amterp.com/
Roles and Responsibilities
Support to settlement queries.
Support for technical issues and queries.
Internal support to RM for application technical queries onboard.
Monitor Support ticket portal in the shift.
Respond to clients emails with acknowledgment.
Read and understand issues, queries, concerns mentioned in email and do first level analysis.
Communicate with the client if additional information is required.
Resolve first level issues, provide information to clients with guide links for the questions asked.
Forward emails to the internal L2 team and follow-up with them for a solution.
Follow-up with internal team members and clients till the ticket closure.
Must Have
Good knowledge of OOPS concepts.
Good knowledge of SQL Database and SQL Queries
Job Type: Full-time
Salary: Up to ₹300,000.00 per year
Benefits:
Health insurance
Day range:
Monday to Friday
Shift:
Rotational shift
Ability to commute/relocate:
Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Full Time
Experience: Freshers (0-1 Years)
Location: Kochi, Kerala.
Company Name: https://amterp.com/
Roles and Responsibilities
Support to settlement queries.
Support for technical issues and queries.
Internal support to RM for application technical queries onboard.
Monitor Support ticket portal in the shift.
Respond to clients emails with acknowledgment.
Read and understand issues, queries, concerns mentioned in email and do first level analysis.
Communicate with the client if additional information is required.
Resolve first level issues, provide information to clients with guide links for the questions asked.
Forward emails to the internal L2 team and follow-up with them for a solution.
Follow-up with internal team members and clients till the ticket closure.
Must Have
Good knowledge of OOPS concepts.
Good knowledge of SQL Database and SQL Queries
Job Type: Full-time
Salary: Up to ₹300,000.00 per year
Benefits:
Health insurance
Day range:
Monday to Friday
Shift:
Rotational shift
Ability to commute/relocate:
Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
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