Software Support Engineer
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers end customer. you will diagnose and troubleshoot software problems and help our customers on resolution of their problem.
Technical Support Engineer responsibilities include resolving technical application issues, debugging the application flow, explain the proper flow to our end client & configuring the system. You will contact clients via phone and/or provide clear, written instructions and technical manuals on the problem raised by end customer.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Responsibilities
Research and identify solutions to software issues
Diagnose and troubleshoot technical issues
Ask customers targeted questions to quickly understand the root of the problem
Track issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Requirements And Skills
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Freshers can also apply
Good understanding of General Insurance product
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Technical Support Engineer responsibilities include resolving technical application issues, debugging the application flow, explain the proper flow to our end client & configuring the system. You will contact clients via phone and/or provide clear, written instructions and technical manuals on the problem raised by end customer.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Responsibilities
Research and identify solutions to software issues
Diagnose and troubleshoot technical issues
Ask customers targeted questions to quickly understand the root of the problem
Track issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Requirements And Skills
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Freshers can also apply
Good understanding of General Insurance product
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
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