Software specialist
Published date: 2024/01/10
- Location: Chennai, Tamil Nadu, India
The role of a Software Specialist is to communicate with customers (internal and external) to understand the technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/she is also expected to document the resolution steps in the CRM.
Key Responsibilities
Sr. No. Job Description Duty Statements
1
Knowledge quotient
? Be updated with process and product knowledge
? Understand client’s infrastructure
? Be updated with compliance processes and protocol
2
Communication
? Understand client grievances and understand the root cause of the issue created
? Maintain internal communication to keep them updated about the status of resolution through calls and emails
? Maintain highest level of customer satisfaction through
service as well as technical resolution
3
? Bifurcate issues into front end or backend technical issues
? Identify and report potential P1 cases in timely manner to
the Lead/Mentor
? Provide correct and timely resolution to issues
? Follow all security and compliance protocol set by the
organization and highlight discrepancies in a timely Manner
Troubleshooting
? Document the first communication with the customer on the internal portal
? Document timely updates about the status
Key Responsibilities
Sr. No. Job Description Duty Statements
1
Knowledge quotient
? Be updated with process and product knowledge
? Understand client’s infrastructure
? Be updated with compliance processes and protocol
2
Communication
? Understand client grievances and understand the root cause of the issue created
? Maintain internal communication to keep them updated about the status of resolution through calls and emails
? Maintain highest level of customer satisfaction through
service as well as technical resolution
3
? Bifurcate issues into front end or backend technical issues
? Identify and report potential P1 cases in timely manner to
the Lead/Mentor
? Provide correct and timely resolution to issues
? Follow all security and compliance protocol set by the
organization and highlight discrepancies in a timely Manner
Troubleshooting
? Document the first communication with the customer on the internal portal
? Document timely updates about the status
2 page views
Related listings
-
Software Engineer-HTHDSoftware DeveloperJob Description: This individual will be responsible for creating products to host Supply Chain Analytics algorithms. Looking for someone with full stack experience, even if the specialty is in one area. This person should be a have 8+ years of exper...2026/11/10
-
Software Developer I, Software PlatformSoftware DeveloperDescription Position at DNEG Software Developer I, Software Platform Core Services is looking for a Software Developer I to join its Software Infrastructure group, to focus on developing and maintaining the build and runtime environments for the comp...2026/11/10
-
Technical Lead- React NativeSoftware DeveloperRelevant Experience: 6-8 Years Qualification/Skills: • 6-8 years of development experience on mobile app development, ReactNative, Web APIs and JavaScript Framework • 3+ years of cross platform development experience in React Native along with experi...2026/11/10