Software Maintenance Engineer

Introduction

The IBM Technical Support team is adding a Software Maintenance engineer with a deep background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver an outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing senior level technical support and sustaining engineering services to enterprise customers and colleagues. You will be an escalation point for critical customer issues and a mentor across the globe for your Technical Support Engineer colleagues.

Your Role and Responsibilities
• You will handle the most highly escalated cases by our customers to ensure they are receiving a top-
• level support experience on their most impactful issues.
• You will be responsible for helping to build a team of global support engineers to support multiple
• software storage products inside IBM.
• You will share your knowledge gained from troubleshooting issues by contributing to the
• knowledgebase and the team; You will be tasked with enabling the global support team by presenting
• troubleshooting and component review sessions and will be directly involved with building the skillsets of the global team.
• You will work directly with L3 and engineering on product-related issues and bug testing to ensure our
• customers are receiving an enterprise class product. You will work to exceed customer expectations by
• providing outstanding customer service and ensure that regular updates are provided to ensure the
• customer is satisfied with the support received.
• You will need to understand our customers and our products' needs and work with engineering and
• product management teams on driving these features and fixes directly into the product.

Required Technical and Professional Expertise
• 7+ Years of experience working as a support, sustaining or development engineer or directly
• related experience.
• Senior level Linux Storage System administration experience, including system installation,
• configuration, maintenance, scripting via BASH and utilizing Linux tooling for advanced log
• debugging.
• Advanced troubleshooting and debugging skills, with a passion for problem solving and
• investigation.
• Must be able to work and collaborate with a global team and strive to share knowledge with peers.
• 3+ years of working with Ceph/Openshift/Kubernetes technologies

Preferred Technical and Professional Expertise
• 3+ years of working with Ceph/Openshift/Kubernetes technologies

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status