Software Engineering Manager
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
Key responsibilities include;
• To support all elements of the CCC (Cisco Cloud Contact) platform
• To provide technical oversight of Cisco Cloud Contact platforms
• To proactively shares own expertise, providing guidance/support and briefings to colleagues & other teams within CCC Operations
• To actively contribute to the resolution of global customer complex faults
• To actively contribute to the establishment of the correct support model for customers.
• To ensure performance management is embedded as a culture within the Cisco VoIP Operations team. To feedback regularly, recognised situations of performance of teams or individuals including recognition. To be open and honest and support development of own and team development in delivery of a high-performance culture.
• To guide and train the 2nd line team
• To lead the acceptance process for customer solution & design into the live network
• Pro-actively monitoring and event management engagement.
Work with Service desk in incident management process
• To support all elements of the CCC (Cisco Cloud Contact) platform
• To provide technical oversight of Cisco Cloud Contact platforms
• To proactively shares own expertise, providing guidance/support and briefings to colleagues & other teams within CCC Operations
• To actively contribute to the resolution of global customer complex faults
• To actively contribute to the establishment of the correct support model for customers.
• To ensure performance management is embedded as a culture within the Cisco VoIP Operations team. To feedback regularly, recognised situations of performance of teams or individuals including recognition. To be open and honest and support development of own and team development in delivery of a high-performance culture.
• To guide and train the 2nd line team
• To lead the acceptance process for customer solution & design into the live network
• Pro-actively monitoring and event management engagement.
Work with Service desk in incident management process
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