Software Engineer, Support

We are looking for passionate, self-motivated technical individuals who have the desire and capability to think outside the box to solve complex problems. The candidate is also expected to have excellent debugging and analytical skills along with strong technical foundation. The software Engineer acts as the main point of contact regarding technical issues, and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support, and is technically motivated.

Responsibilities
• Handle all production issues including customer reported which needs development team involvements. Generally these are the issues reported by Customers or SRE teams which needs inputs or analysis from application teams.
• Provide solutions, work-around and hot fixes as in when required.
• Work closely with development and QA teams for ongoing forward development in order to stay updated and also provide design inputs.
• Continuously engage in developing features and tools to help reducing production issues and also expediting resolutions and diagnosis of issues.
• Track the support tickets and production incidences.

Skills
• At least 3+ years of experience
• Knowledge of Kubernetes and Docker
• Knowledge of Kafka
• Knowledge of Puppet, Ansible
• Excellent knowledge of Networking and working with Tools like WireShark, tcp dump etc
• Understanding of HTTP (0.9/1.0, HTTPs, TLS/SSL, Certificates, HTTP proxy/reverse proxy architecture and behaviour understanding appreciated).
• Basic understanding of shell scripts

EEO Employer/Vet/Disabled