Software Engineer - ServiceNow

The Role
Where you fit in

You will be part of the Information & Digital Technology (IDT) team. IDT provides end-to-end capability for digital technology innovation, supporting the business with clear and simple interfaces to deliver business value at speed. In IDT team, you will get to work with cutting-edge technology, collaborate with global cross-functional teams, and receive ongoing learning and upskilling. If you’re looking to further advance your career, then this is a great opportunity for you.

What’s your role

Assess & screen new ServiceNow demands or solutions from ITSM area in discussion with the CPO (Chief Product Officer) or Product Owner/Delegate PO

Work with a team of ServiceNow developers to architecturally design, build, deploy ServiceNow new solution within ITSM space

Collaborate with a team of Operations engineer to assist and provide trouble-shooting help with ServiceNow issues within ITSM applications

Support a team of ServiceNow Testers to exercise manual/ATF testing for new solution or defects

Work closely with the RTE (Release Train Engineer)/Scrum Master to drive release agility

Participate in Daily scrum calls and other Sprint planning exercise

What we need from you

5-8 years of experience in software development including 3-5 years focused on ServiceNow ITSM Implementation and agile project delivery

Graduation in BE / BTech / ME / MTech / MCA / MSc. Comp. Science is required

Thorough development solution knowledge within Incident, Problem, Change, Release, SLA Management, Service Request, Catalog Management, CMDB/CSDM, Asset Management, and Reporting/Performance Analytics

Knowledgeable of ServiceNow advanced scripting techniques (Client Script, Business Rules, UI Policies, ACL, Platform, Portal, Upgrades/Cloning)

Technical knowledge in designing and building technical Integrations (Integration Hub, Rest API, SOAP) in addition to release pipeline (CI/CD pipeline)

Excellent team management skills and cross-functional coordination across developers, testers, and operations engineer

Certified System Administration (CSA) certification is required for this role

Certified Implementation Specialist (CIS ITSM) is certainly good to complement


Translated Company Description

COMPANY DESCRIPTION

Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its businesses footprint in Information Technology, Projects & Technology, Finance Operations, Integrated Gas, Downstream & Upstream spread across more than 7 main locations.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Disclaimer

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.