Software Engineer - Professional Services

Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

Our People. Our Culture

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible passionate, and welcoming culture that truly makes Dialpad an amazing place to work. We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions.

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills, creative development abilities and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What You Will Achieve

In your first 30 days:
• You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings
• You’ll start to network with teams you will be working closely with such as Engineering, Customer Success, and Support
• You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the JR Developer role and the Professional Services team

In Your First 60 Days
• You’ll begin to shadow your team mates calls to get a good grasp of the Dialpad’s API and integration process
• You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers with customer integration
• You’ll learn how to assist Dialpad’s customer’s integration needs
• Learn how to conduct discovery calls, testing solutions and the Dialpad DIgital engagement product.