Software Engineer I (Frontend)
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
We are on a mission to rid the world of bad customer service by “mobilising” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach that changes how conversations take place, moving the conversation away from slow, outdated email and desktop experience to an in-app chat experience that allows users to interact with Brands on their own time. Through our market leading chatbots and automations, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers with automations and AI that simply works. Companies such as Brex, EA, Square, Tencent, Supercell along with hundreds of other leading brands use the Helpshift platform to mobilise customer service delivery. Over 820 million active monthly consumers and are enabled on 2B+ devices around the world with Helpshift.
85k/rps
30ms response time
300 GB data transfer/hour
1000 VMs deployed at peak
About the team:
You will be a member of the Automation Experience team which is responsible for building tools that help companies automate their workflows to deliver quick and satisfactory solutions for their customers’ problems. Our approach to conversational bots & automation is one of a kind. It is a space where nobody in the industry has been able to crack the perfect solution yet. You will be working with a technically rigorous but fun team of engineers to solve challenging problems.
85k/rps
30ms response time
300 GB data transfer/hour
1000 VMs deployed at peak
About the team:
You will be a member of the Automation Experience team which is responsible for building tools that help companies automate their workflows to deliver quick and satisfactory solutions for their customers’ problems. Our approach to conversational bots & automation is one of a kind. It is a space where nobody in the industry has been able to crack the perfect solution yet. You will be working with a technically rigorous but fun team of engineers to solve challenging problems.
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