Software Engineer - Contact Centre Solution

The minimum requirements for this position are Asterisk based telephony Software Install and Support:

1. 1-2 years sales experience in telecommunications/software/contact centre support

2. Bachelor's degree from three/ four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

3. Good understanding of call centre solution understanding of Inbound, Outbound, CRM, Database integration, telecom SIP and E1 configuration with good oral and written communication skills.

4. Windows and Linux operating system install, operation and troubleshooting experience is required.

5. working experience on Vicidial, GoAuto Dial and Asterisk based telephony call center software and handling is must.

6. Familiar with Microsoft (Word, Excel, Outlook, PowerPoint)

7. Easily adaptable to fast-paced environment

8. Working knowledge of Internet and Asterisk based telephony System support

9. Ability to demonstrate and engage in technical and customer facing meetings.

Essential Duties and Responsibilities include the following:

(Other duties may be assigned)

1. Attending phone calls, emails related to support, install and any integration on our asterisk-based solution or any in house developed software and reply promptly with higher level of professionalism.

2. Provide single call resolution on issues raised by customer

3. Handle all customers including irate customer politely and professionally.

4. Install asterisk-based telephony system at customer site or on cloud provided servers/ VMs successfully and configure the system as per customer business requirement

5. Provide Training to customers on site or online.

6. Attend all required meetings with associated departments and other executives to support for sales and business development on call or on site as per company and business requirement.

7. Candidate must be a good follower of company policy and procedures and work in lined with reporting manager.

CRM platform

Successful working on ticketing system of issues reported. Ticket management.

Responsible for meeting or exceeding monthly tickets resolution and customer projects completion.

Responsible for providing reports on install, support tickets and projects status to reporting manager.

objective measurements.

· Perform other job related duties as required

· Ability to handle stress and must be physically and mentally fit to work.

Summary

Parth Solution is a stable, strong and growing organisation serving India, USA and Europe with its IT services like Software Development, Contact Center technology setup and support, HR Staffing and Recruitment, Technology Projects Management and IT Consulting. The Core team and executive leadership have been heading worlds top IT companies in their work tenure and is well experienced in IT projects and having strong relationship in mid to large enterprise organisations in India and UK, USA carrying individually minimum 25 years’ experience which makes organisation and its clients more secure and confident to successfully grow with minimum expenses and best in class services.

To perform this job successfully, an individual must be able to understand call center setup, Inbound, Outbound, IVR, Asterisk telephony system setup integrate, troubleshoot and support. Candidate will get opportunity to grow with company and get well established career growth