SOFTWARE ENGINEER CLOUD APPS
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and manage relationships with thosecustomers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
Be flexible to work in different shifts which would span across EMEA India business hrs.
Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs may involve writing code.
Acquire coordinate resources from other groups as needed to resolve customer issues.
Manage hot site issues by setting customer expectations, devising action plans, being...
Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
Be flexible to work in different shifts which would span across EMEA India business hrs.
Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs may involve writing code.
Acquire coordinate resources from other groups as needed to resolve customer issues.
Manage hot site issues by setting customer expectations, devising action plans, being...
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