SL Initiative-Collection officer

Group Company: HDFC Bank Limited Designation: SL Initiative-Collection officer Position description: Collecting payments on overdue amount by informing customers of their debt and their various options for repayment. Primary Responsibilities: • Visiting delinquent clients :- Visiting the delinquent clients mapped to him/ her and making further follow ups for payments on PTP dates. • Calling to clients on daily basis for reminder and follow ups • Depositing collected amount from clients in group accounts :- • Amount collected from clients should be deposited on daily basis and in case of any cash hold It should be timely communicated and approval should be taken. • Updating the collection mobile apps/ Registers :- Updating all cash and non-cash transactions/ visits in VYMO app of collection. • Maintaining collection registers like CDS register at branch (If required). • Timely takeover of newly allocated clients, Support Tools : - Taking over newly mapped clients from business within the time frame and making further follow up for recovery • Collection officers could use legal tools such as legal letter issuance and conducting Lok adalat camps. • This involves arranging meeting of legal vendors with customers at their place and facilitating customer to attend Lok adalat camps. Additional Responsibilities: • Negotiate Payment Schedules : - Collection officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debit. • Productivity : - Monthly Target for Collection Officer is 1 lakh Recovery Educational qualifications preferred • Category: Bachelor's Degree, Master's Degree • Academic score: 50% + Required work experience • Industry: BFSI • Role: Fresher/Sales • Years of experience: 1 to 3 Required Competencies: • Good Team spirit