Site Lead - Application Support
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
Experience: 6-8 years
Budget: 8-10 LPA
Location: Delhi Airport
Position: Site Lead
Duties include, but not limited to the following:
· Provide support to Level 2 support resources and handle tickets escalated by them and make sure to involve next level support on time (if required) to minimize the impact.
· Ensure all the defined contractual SLAs with customer targets are met.
· Regular meeting with Customer and ensure that all the feedback are recorded, and corrective/preventive measure are kept in place (if required)
· Keeping track of necessary documentation and records and make sure that they are updated on scheduled frequency.
· Candidate will be SPOC for any scheduled/emergency maintenance activity scheduled by customer which may impact our systems.
· Keeping track of the new released patches/hot fixes of relevant application OEMs and implementing at site by following proper change management procedure.
Budget: 8-10 LPA
Location: Delhi Airport
Position: Site Lead
Duties include, but not limited to the following:
· Provide support to Level 2 support resources and handle tickets escalated by them and make sure to involve next level support on time (if required) to minimize the impact.
· Ensure all the defined contractual SLAs with customer targets are met.
· Regular meeting with Customer and ensure that all the feedback are recorded, and corrective/preventive measure are kept in place (if required)
· Keeping track of necessary documentation and records and make sure that they are updated on scheduled frequency.
· Candidate will be SPOC for any scheduled/emergency maintenance activity scheduled by customer which may impact our systems.
· Keeping track of the new released patches/hot fixes of relevant application OEMs and implementing at site by following proper change management procedure.
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