Shop Supervisor - Retail
Published date: 2026/11/07
- Location: Mumbai, Maharashtra, India
Responsibilities and Duties
Responsible for the smooth functioning of the store
Assist walk in customers with their purchases & Up sell products
Ensuring customer satisfaction & a good shopping experience
Managing counter sales team, motivating them and training them to perform better
Ensure good display & regular replenishment of goods
Conduct marketing as well as sales promotional activities for the business development of the store
Inventory management and stock control
Manage Store Accounts (Daily & Monthly, Reports)
Key Skills
Customer Service, Customer Relationship Management, Customer Acquisition, Customer Relations, customer experience, Sales Experience, Negotiation, Communications
Required Experience and Qualifications
Responsible for manpower training and development
Good time management and planning skills
Good communication and written skills
Should be able to analyse data and measure store performance
Should be confident, quick and efficient in making decisions
Knowledge and understanding of accounts
Good communication and written skills
Prior experience in Food / Hospitality preferred
Prior experience in Retail Shop / Customer Handling required
Responsible for the smooth functioning of the store
Assist walk in customers with their purchases & Up sell products
Ensuring customer satisfaction & a good shopping experience
Managing counter sales team, motivating them and training them to perform better
Ensure good display & regular replenishment of goods
Conduct marketing as well as sales promotional activities for the business development of the store
Inventory management and stock control
Manage Store Accounts (Daily & Monthly, Reports)
Key Skills
Customer Service, Customer Relationship Management, Customer Acquisition, Customer Relations, customer experience, Sales Experience, Negotiation, Communications
Required Experience and Qualifications
Responsible for manpower training and development
Good time management and planning skills
Good communication and written skills
Should be able to analyse data and measure store performance
Should be confident, quick and efficient in making decisions
Knowledge and understanding of accounts
Good communication and written skills
Prior experience in Food / Hospitality preferred
Prior experience in Retail Shop / Customer Handling required
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