ServiceNow- Technical Writer

ServiceNow Technical writer Job Description What you get to do in this role: • Create product documentation for developers and system administrators • Author in a variety of environments, Microsoft Word and DITA/XML • Research, write, and ensure the accuracy of content that covers current and future releases of our product • Review and edit best practice guides from SMEs • Analyze current product documentation to determine usability and make improvements as indicated • Continuously improve documentation by responding to and incorporating feedback from customers and internal users • Collaborate with other groups to create content for the ServiceNow development community Qualifications To be successful in this role you have: • 3+ Yrs Proven experience making technical content accessible to audiences with mixed levels of expertise (in English or German • preferred) • Ability to learn highly technical products quickly, using prerelease software and internal documentation • Understanding of source control systems and maintaining multiple versions of content • Experience working in Scrum/Agile development environments • Ability to obtain information through research, interviews, and experimentation • Ability to work with geographically distributed team members and developers • Motivation and ability to be productive in a fastpaced, dynamic environment • Selfdirection, flexibility, and an eagerness to learn • Understanding of the software development life cycle • Working knowledge of DITA and topicbased writing and Microsoft Word • Familiarity with IT service management software (ITSM), PaaS, and SaaS • Experience with programming or scripting languages (Java, JavaScript) B Tech/BE