ServiceNow Senior Developer

Education And Experience

Bachelor's degree in computer science, related field or equivalent experience

Minimum 4 Years of experience in Event or Capacity Management.

Experience in ITIL

Strong working knowledge of IT operations and support organizations

Working experience in a production/operational environment, international experience

valued

Proven ability to work under pressure

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Facilitating the resolution of complex incidents

ITIL Accredited

Required Knowledge, Skills And Competencies

Experience in advanced administering ServiceNow Platform and/or IT Service Management

Experience

Scripting - JavaScript, Web Services, HTML, CSS, AJAX, Jelly, TOM (Discovery, Event, Service

Mapping)

ServiceNow Certified System Administrator Implementation Specialist and Certification

Knowledge of testing methodologies and frameworks

Understanding Agile and SCRUM

ITIL V3/V4 Foundation accreditation

Experience in ServiceNow configuration, Scripting, workflows, and customisations.

Fluent communication, orally and in writing, and can present complex information to both

technical and non-technical audiences.

Experience planning, scheduling, and monitoring work to meet time and quality targets.

Facilitates collaboration between stakeholders who share common objectives.

Selects appropriately from applicable standards, methods, tools, and applications.

Fully understands the importance of security to own work and the operation of the

organisation.

Seeks specialist security knowledge or advice when required to support own work or work of

immediate colleagues.

Ability to develop and maintain excellent relationships with external and internal customers.

Can show capability to manage a variety of competing tasks and issues, prioritising

appropriately and escalating where necessary.

Encourages a culture of sharing information as required and ensures they share and receive

information effectively.

Works under general direction within a clear framework of accountability. Exercises

substantial personal responsibility and autonomy. Plans own work to meet given objectives

and processes.

Influences customers, suppliers and partners at account level.

May have some responsibility for the work of others and for the allocation of resources.

Participates in external activities related to own specialism.

Makes decisions which influence the success of projects and team objectives.

Collaborates regularly with team members, users, and customers.

Engages to ensure that user needs are being met throughout