ServiceNow ITOM Engineer

Systems Engineers ensure the stability, integrity, and efficient operation of information systems that support core organizational functions and customers. This is achieved by monitoring, maintaining, supporting, and optimizing all operating systems assigned. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems.

Duties And Responsibilities

Fully functional and self-directed

Provides formal mentorship

High complexity assignments- owner

Moderate complexity assignments – owner (1 or >)

Low complexity assignments – provide oversight/review

Regularly lead self and others and/or established as Product SME and/or established as specialist

Sees the whole picture and adjusts work accordingly

Determines need for and Responsible for installing and configuring server operating systems and build/utilize OS provisioning repositories where available

Writes batch and shell scripts for computer systems automation and information gathering.

Review computer systems performance and identify, recommend and implement corrective actions

Documents server design run books and mentors other with less experience

Develop guidelines and installation instructions for software programs and code upgrades

Build Operating system patch deployment schedules to efficiently execute mass patch deployments

Build code deployment methodologies and create run books for others to utilize

Responsible for storage configurations and general understand of SAN Storage and tools

Participate in the execution of Disaster Recovery exercises and own specific server tasks

Possess a full understanding of server hardware components, including blades, enclosures and/or physical servers

Knowledgeable with network design, components and computer systems interactions

Supervisory Responsibilities

This position does not have direct reports but may mentor less experienced associates in the role.

RECRUITING INFORMATION

Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

Required

QUALIFICATIONS

Typically requires a minimum of 4 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience

OS Platform Requirements (varies