Servicenow Developer

Responsibilities:
• Fundamental understanding of ServiceNow modules, integration hub, and components
• Development and enhancement of ServiceNow applications/modules. (TSM / ITSM / CMDB / CSM / OMT/ FSM / ITOM / TSOM / GRC / HRSD)
• Hands-on experience in API integrations (OOTB, Custom) with third-party applications.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP, and SSO-SAML.
• Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes.
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Implement changes, workflow automation, UI, integrations, and enhancements.
• Perform workflow design, configuration, development, and data loads for the ServiceNow platform.

Requirements:
• Understanding the entire Service assurance or fulfillment lifecycle with 3-5 years of experience.
• Experience configuring Business Rules, Scripting, UI Actions, Scheduled Jobs, etc.
• Experience with the Agile way of working - User Story, Sprint model, etc.
• Having a technical bent of mind with an interest in system configurations and integrations.
• Knowledge of ITIL, eTOM, and TAM.
• Understanding of TM Forum APIs.
• Understanding of Telecom products or services.
• Good functional understanding of any one of the tools with at least 3 years of experience - ServiceNow, Netcool, BMC Remedy, EMC Smarts
• Experienced in the areas of BSS/OSS architecture, design, and implementation for Telecom customers which can enable effective capturing of requirements
• Should be able to engage with multiple stakeholders like Business, SI partners, and System owners.
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