Service RM - Affluent

Service RM - Affluent
Astitva HR Solutions Private Limited - Ahmedabad, Gujarat
Job details
Salary
₹3,00,000 - ₹6,00,000 a year
Benefits & Perks
Cell phone reimbursement
Job Type
Full-time
Qualifications
Bachelor's (Preferred)

total work: 3 years (Preferred)

CASA: 1 year (Preferred)

Benefits
Pulled from the full job description
Cell phone reimbursement
Full Job Description
Job description

Provide Exceptional service to mapped clients of Affluent channel for cluster of branches
Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints
Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients
Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility
Monitor Daily Account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity
Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration
Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base)
Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process
Generate quality references for opening new accounts from existing mapped customers
Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma
Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc

Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby)