Service Engineer (Mumbai based)

WHAT WE DO

Better breast cancer screening should be a universal offering to every woman in the world. Vara’s AI-powered software platform, created with screening radiologists in Germany, mitigates much of the human subjectivity associated with reading mammography results—and reduces the repetitive work screening physicians are routinely subjected to—we’re making breast cancer screening more effective, more measurable, and more accessible for everyone, everywhere. By democratising access to early screening around the world, we deliver measurable impact backed by clinical evidence. We are partnering globally, to deliver breast cancer screening where it is needed most.

As the first company from Europe’s leading AI venture studio Merantix, Vara has grown since 2018 to become a 40-member international team. Our diverse team consists of highly motivated and ambitious entrepreneurs, healthcare professionals, and technology experts.

Further information can be found on our website: www.vara.ai.

YOUR ROLE

As the Service Engineer (m/w/d) for India, the following tasks fall within your area of responsibility:
• Managing the integration and technical deployment of Vara at our partner centers in India (i.e., configuration of Linux servers, TLS/VPN/Firewall administration, integration with mammography modalities, local RIS and local PACS, perform end-to-end tests, etc.).
• Providing excellent customer and technical support (i.e., hypercare after deployment).
• Ensuring highest availability and stability of all services, mitigating any risks and introducing improvements.
• Being present on site on a regular basis to provide guidance and quick reaction times.
• Writing comprehensive and well authored regular reports about the current status of operations.
• Understanding the local IT personnel and local challenges.
• Tracking and solving issues via service tickets and discuss them with our development team.

YOUR PROFILE
• At least 1 year relevant work experience.
• Experience in working with DICOM and/or HL7 standards as well as PACS/RIS/Modality systems (e.g. as Field Service Engineer, Modality Service Engineer or Biomedical Engineer).
• At least basic experience in Linux Terminal.
• At least basic experience in network administration (TLS, VPN, firewalls).
• The position requires on site presence, i.e. if you are not based in Mumbai, relocation is required.
• Fluency in English, Hindi and Marathi.
• High tech-savviness.
• Empathic and highly communicative.
• Flexible and self-motivated.
• Creative and structured way of working.
• Experience with ticketing/CRM systems and other tools (e.g. FreshDesk, Asana, Slack).

Finally, any experience in Software Development as well as DevOps is a plus.

WHAT WE OFFER
• Work flexibly: In office? From home? Somewhere in between? Whatever you prefer.
• Team culture: We host regular team nights and events to foster company culture and cohesion.
• Have time to relax: Enjoy your vacation allowance and take the time you need to recharge - we won’t micro manage your time.
• Develop your career: Dedicate yourself to impactful projects and have regular, meaningful career development sessions with your manager.

ABOUT US

We are an equal-opportunity employer and value diversity. We consider all applications equally regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply, and we can help with immigration.