Service Desk Support
Published date: 2026/11/08
- Location: Delhi, Delhi, India
Designation: Service Desk Support/System Administrator
Location: Delhi NCR
Experience: 2+ Years
Qualification: Any Degree/Diploma
Roles & Responsibility:
Be available via different channels like email, phone and the ticket system for all user requests (Incidents / Service Requests) based on the defined process.
Coordinate the communication for critical incidents
Deliver a first solution on call for easy Incidents / Service Requests
Dispatch tickets if they cannot be solved directly. Do the complete documentation and categorization to ensure appropriate handover to 2nd Level Support.
Ensure a Service Level based delivery of Solutions
Identify recurring issues that could be resolved by implementing changes (e.g. if the same cases occur frequently)
Assist in increasing the content quality within our Knowledge database
Strong communications skills & experience around Workplace Clients mainly Windows & Standard Office Applications like O365.
Desirable
Experience with Microsoft 365.
Understanding and adapting internal customer requirements
Consulting and training of standard Office solutions
Process documentation skills
Good Trouble Shooting skills
Job Type: Full-time
Salary: ₹300,000.00 - ₹400,000.00 per year
Schedule:
Day shift
Education:
Bachelor's (Preferred)
Experience:
Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Location: Delhi NCR
Experience: 2+ Years
Qualification: Any Degree/Diploma
Roles & Responsibility:
Be available via different channels like email, phone and the ticket system for all user requests (Incidents / Service Requests) based on the defined process.
Coordinate the communication for critical incidents
Deliver a first solution on call for easy Incidents / Service Requests
Dispatch tickets if they cannot be solved directly. Do the complete documentation and categorization to ensure appropriate handover to 2nd Level Support.
Ensure a Service Level based delivery of Solutions
Identify recurring issues that could be resolved by implementing changes (e.g. if the same cases occur frequently)
Assist in increasing the content quality within our Knowledge database
Strong communications skills & experience around Workplace Clients mainly Windows & Standard Office Applications like O365.
Desirable
Experience with Microsoft 365.
Understanding and adapting internal customer requirements
Consulting and training of standard Office solutions
Process documentation skills
Good Trouble Shooting skills
Job Type: Full-time
Salary: ₹300,000.00 - ₹400,000.00 per year
Schedule:
Day shift
Education:
Bachelor's (Preferred)
Experience:
Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
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