service desk specialist
Published date: 2024/01/10
- Location: Chennai, Tamil Nadu, India
chennai, tamil nadu
a client of randstad india
permanent
reference number
JPC - 79830
job details
Key Responsibilities
Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
Manage and complete scheduled tasks on time
Ensure effective client communications take place
Ensure the effective assignment and escalation of incidents to senior engineers where appropriate ...
Advise the Team Lead and/or Shift Manager of emerging issues
Adherence to ITIL processes
Contribute documentation to the shared knowledge base
Ensure all changes are documented through the change management process
Execute change management tasks in line with defined processes
Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients
Assist and mentor team members in Ensono’s structured approach to troubleshooting problems
Act as a role model and mentor for fellow team members
Knowledge
Possess a strong understanding of server and network infrastructure architecture
Good knowledge and hands-on experience troubleshooting of Enterprise infrastructure across Open Systems including Microsoft Windows Server and Linux and Middleware and Database management
A basic to intermediate understanding of Infrastructure technologies like Storage Area Networks and Networking.
Additional preferred knowledge: VMware ESX, VSphere, AWS/Azure, SQL server
Skills
a client of randstad india
permanent
reference number
JPC - 79830
job details
Key Responsibilities
Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
Manage and complete scheduled tasks on time
Ensure effective client communications take place
Ensure the effective assignment and escalation of incidents to senior engineers where appropriate ...
Advise the Team Lead and/or Shift Manager of emerging issues
Adherence to ITIL processes
Contribute documentation to the shared knowledge base
Ensure all changes are documented through the change management process
Execute change management tasks in line with defined processes
Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients
Assist and mentor team members in Ensono’s structured approach to troubleshooting problems
Act as a role model and mentor for fellow team members
Knowledge
Possess a strong understanding of server and network infrastructure architecture
Good knowledge and hands-on experience troubleshooting of Enterprise infrastructure across Open Systems including Microsoft Windows Server and Linux and Middleware and Database management
A basic to intermediate understanding of Infrastructure technologies like Storage Area Networks and Networking.
Additional preferred knowledge: VMware ESX, VSphere, AWS/Azure, SQL server
Skills
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