Service Desk Executive

Location: Jaipur

Experience: 2 - 4 years

Responsibilities:

We are looking for a customer focused and service-minded individual to join our Customer Support team. The primary responsibility of this role is to provide technical assistance to our Customers and Partners to resolve issues pertaining to web hosting and cloud services. The Customer Relationship Executive will address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. In addition, the Incumbent will carry out projects as assigned and work cross-functionally with other departments in providing our customers with a world class support experience.

Requirements:

· Effectively handle, manage and resolve technical issues (L1) that come into our technical support center via phone, Chat, email and support portal

· Collaborate across teams to identify root cause for technical issues

· Escalate issues to engineering as required with thorough details and documentation

· Own and drive technical issues through to resolution

· Proficient with technical problem-solving methodologies

· Ability to adapt and change in a fast-paced environment

· Ability to effectively communicate technical details to all audiences

· Excellent communication and interpersonal skills (MUST).

· Strong organizational and time management skills

· Strong customer facing skills

· On-call rotation and work off hours as required

· Skills and Qualifications

· BCA/MCA/BTech/BE (preferably in Computer Science)

· MCP, MCSA, CCNA, RHCE certified candidates preferred

· Prior experience of handling customer support is essential

Company Introduction:

ZNet Technologies Private Limited, incorporated in 2009, is the leading distributor of cloud services, IT infrastructure services, and cybersecurity services to partners across the globe. The business units of ZNet include ZNetLive and RackNap.

For more information, please visit www.znetcorp.com

Employee Benefits at ZNet:
• Employee friendly Corporate Work culture
• Excellent Salary structure
• Flexible Timings
• Defined Career Paths
• Pressure Free Environment
• Transparency at Work
• Insurance facility
• Regular Grooming Sessions
• Performance Linked Incentives

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