Service Desk Analyst

The role requires providing phone, ESS tickets and chat support for the end users.

This is an L1 role where the incumbent is expected to be aware about ITIL methodologies Incident, Service Request, Change and Problem.

The role demands excellent communication skills oral and written, good customer handling skills and excellent collaboration skills with ability to work in shift 24X7.

Candidate must possess good knowledge of Windows, Active Directory, O365, VDI, Networking basics etc.

The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails.

L1 Technical Support Handling all the Inbound calls, chat and emails in service desk Handling

L1 level queries from end users Diagnose and quickly resolve a wide range of Windows applications issues.

Performs general preventative maintenance tasks on computers, laptops printers Customize configure desktop hardware to meet specifications and business standards Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration, i.e., account creation and management and password resets on Active Directory

Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool

If you are interested, please share your updated Resume to ally.ps@ltimindtree.com

Regards

Ally

Sr Associate | TA

LTIMindtree