Service Desk Analyst
Published date: 2026/11/08
- Location: Indore, Madhya Pradesh, India
Dear Candidates,
Greetings from Tata Consultancy Services !!!
We are looking for Service Desk Analyst.
Required Technical Skill Set: Service Desk,
Desired Experience Range: 5 -9 years
Work Location: Indore, Gurgaon
Desired Competencies:
Formal certification in IT Service Management (such as ITIL foundation) and working experience of 2-3 years in managing service desk tickets.
· Knowledge of Incident and Problem management for services operated in the IT setup of financial industry
· General understanding of IT software, applications and operations
· Good knowledge of JIRA service desk tool, Confluence pages and Excel is required.
· Excellent communication skills, to drive activities and explain events and actions in Executive Summary terms to senior management.
· Experience working in a team environment using appropriate communication and planning skills
Greetings from Tata Consultancy Services !!!
We are looking for Service Desk Analyst.
Required Technical Skill Set: Service Desk,
Desired Experience Range: 5 -9 years
Work Location: Indore, Gurgaon
Desired Competencies:
Formal certification in IT Service Management (such as ITIL foundation) and working experience of 2-3 years in managing service desk tickets.
· Knowledge of Incident and Problem management for services operated in the IT setup of financial industry
· General understanding of IT software, applications and operations
· Good knowledge of JIRA service desk tool, Confluence pages and Excel is required.
· Excellent communication skills, to drive activities and explain events and actions in Executive Summary terms to senior management.
· Experience working in a team environment using appropriate communication and planning skills
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