Service Delivery Software Development Engineer
Published date: 2024/01/10
Modified date: 2023/09/22
- Location: Mumbai, Maharashtra, India
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
• Project Role :Software Development Engineer
• Project Role Description :Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work.
• Management Level :10
• Work Experience :4-6 years
• Work location :Mumbai
• Must Have Skills :
• Good To Have Skills :
• Job Requirements :
• Key Responsibilities : In charge of running the standard operating procedures SOPs and coordinating wit L1 support desk thereby assisting users/dealers in day-to-day operational issues and bugs reported in the system Collaborate with L-1 Team to ensure quick turn around and resolution of Tickets assigned and ensure SLA adherence Provide daily/Weekly report for daily status Documentation of Operation procedure Expected to participate in projects that involve one or more teams within the Organization
• Technical Experience : Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements Ability to work independently, adapt quickly and maintain positive attitude Ensure 100 compliance to signed off SOP/workflows, Experience with incident management tools and ticketing systems
• Professional Attributes : Good Communication Skill Strong analytical and problem-solving skills
• Educational Qualification : Engineering Diploma /BE / BTech /BCA/MCA in Computer/ Mechanical/ Electrical/ Electronics /Instrumet
• Additional Information : Ability to work collaboratively in cross-functional teams and manage multiple priorities
15 years of full time education
• Project Role :Software Development Engineer
• Project Role Description :Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work.
• Management Level :10
• Work Experience :4-6 years
• Work location :Mumbai
• Must Have Skills :
• Good To Have Skills :
• Job Requirements :
• Key Responsibilities : In charge of running the standard operating procedures SOPs and coordinating wit L1 support desk thereby assisting users/dealers in day-to-day operational issues and bugs reported in the system Collaborate with L-1 Team to ensure quick turn around and resolution of Tickets assigned and ensure SLA adherence Provide daily/Weekly report for daily status Documentation of Operation procedure Expected to participate in projects that involve one or more teams within the Organization
• Technical Experience : Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements Ability to work independently, adapt quickly and maintain positive attitude Ensure 100 compliance to signed off SOP/workflows, Experience with incident management tools and ticketing systems
• Professional Attributes : Good Communication Skill Strong analytical and problem-solving skills
• Educational Qualification : Engineering Diploma /BE / BTech /BCA/MCA in Computer/ Mechanical/ Electrical/ Electronics /Instrumet
• Additional Information : Ability to work collaboratively in cross-functional teams and manage multiple priorities
15 years of full time education
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