Service Delivery Officer
Published date: 2024/01/10
- Location: Maharashtra, Mumbai, India
JOB ROLE :
• Handling personalized service requests of customers.
• Generation of timely business MIS.
• Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
• Coordination with CPC/RPC/Investment desks for account opening of customers.
• Managing complaints of customers and ensuring their resolution within TAT.
JOB REQUIREMENT:
• Developing and maintaining banking relationships with a select group of high net worth customers
• Excellent communication skills with customer service orientation
• Courteous and polite.
• Good knowledge of Microsoft excels. Understanding of banking norms and processes.
• Handling personalized service requests of customers.
• Generation of timely business MIS.
• Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
• Coordination with CPC/RPC/Investment desks for account opening of customers.
• Managing complaints of customers and ensuring their resolution within TAT.
JOB REQUIREMENT:
• Developing and maintaining banking relationships with a select group of high net worth customers
• Excellent communication skills with customer service orientation
• Courteous and polite.
• Good knowledge of Microsoft excels. Understanding of banking norms and processes.
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