Service Delivery Manager Vasant Vihar Ii

\xe2\x80\x93 Service Delivery Manager (SDM) Responsible for daily operations of a full service branch office covering all aspects viz branch operations, lending, , security and safety in accordance with the Bank's guidelines. * Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof • Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any. • Driving key Metrics by : • Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits • Maintaining lowest levels of wait-time through : • Load balancing among desks • Regular monitoring of pending tokens through Admin login • Analysis to understand employee level productivity & Daily roistering • Leave planning & Training calendar • Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members • Compliance & Risk • Ensure operations, risk control and process adherence at branches • Branch Audit scores • SOAX Audit scores • Fraud prevention • Ops risk monitoring • RBI audits, inspections and incognito visits • Branch Profitability • Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding • Tracking big ticket opex line items in Branch P&L \xe2\x80\x93 Rentals, Electricity, Employees etc and taking corrective action if required • Ensure timely recovery of interest and service charges • Capability Building & Manpower Management • Identify training needs • Inculcate self learning culture among employees RBL Bank