Service Delivery Manager

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role
• Your Role and Responsibilities :
• Manages the business results, including contract fulfilment, project plans, milestones, deliverables, and financial targets for multiple related projects to deliver a desired outcome for the customer and/or business.
• Serves as the interface for multiple project managers and makes decisions that can affect multiple projects and/or an entire program outcome.
• Provides leadership to the project managers and teams and is an advocate for the performance of the overall program, individual projects, and success metrics.

Who You Are
• Required Professional and Technical Expertise :
• Experience in Service delivery head.
• Hands on experience in Resiliency domain.
• Certified in CBCP OR ABCP OR MBCI OR PMI (Project Management Professional)
• Experience in Disaster recovery management.
• Candidate Should have 20years relevant experience.
• Experience in Techno commercial and People management.
• Excellent domain knowledge.
• Should have Banking domain.
• Develop Project Management System.
• Perform Negotiations.
• Perform Status Tracking & Reporting.
• Perform Stakeholder Engagement.
• Perform Project Closing Activities.
• Perform Project Documentation Updating.
• Preferred Professional and Technical Expertise :
• Apply Knowledge of Change Management.
• Apply Knowledge of Agile Life Cycle Management.
• Apply Business Control Requirements.
• Analyse Client Business Environments.
• Manage Program Benefits.
• Manage Agile Teams.
• Implement Program Governance.
• Apply Knowledge of Project Management Tools.
• Master's Degree
• Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed