Service Delivery Assistant
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Job Description:
Job Title- Analyst/Sr. Analyst
Location- Jaipur
Role Description -
DB Expense & Card Operations.
This position will facilitate the day-to-day administration of American Express Corporate Cards (T&E) including policy compliance, data security, closely working with Concur expense administration team, cardholders and various Business Lines. Handles delinquent account by timely escalation and preparing late fees report for business line. Strong account reconciliation skills. This position requires attention to details, accuracy, teamwork, adaptability to handle high email volumes.
Monthly/Weekly activities i.e. KPI management, Delinquency reports, Credit balance report, Questionable spend report, Cancellation report, Payment allocation, Top spenders report
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• Processing of Amex corporate card application and cancellation using @work tool.
• Serves as a primary internal contact for resolving cardholders/assistants card related matters.
• Resolve queries such as – refunds, reinstatement of accounts, limit enhancement, payment allocation, account reconciliation, monthly COO reports and other user queries.
• Monitor and report delinquent T&E cardholders account on regular basis.
• Document and maintains procedures on the share drive for all areas of responsibility.
• Identify and document card activity (volume, spend, compliance) statistics
• Ensure timely completion of projects if assigned any.
Job Title- Analyst/Sr. Analyst
Location- Jaipur
Role Description -
DB Expense & Card Operations.
This position will facilitate the day-to-day administration of American Express Corporate Cards (T&E) including policy compliance, data security, closely working with Concur expense administration team, cardholders and various Business Lines. Handles delinquent account by timely escalation and preparing late fees report for business line. Strong account reconciliation skills. This position requires attention to details, accuracy, teamwork, adaptability to handle high email volumes.
Monthly/Weekly activities i.e. KPI management, Delinquency reports, Credit balance report, Questionable spend report, Cancellation report, Payment allocation, Top spenders report
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• Processing of Amex corporate card application and cancellation using @work tool.
• Serves as a primary internal contact for resolving cardholders/assistants card related matters.
• Resolve queries such as – refunds, reinstatement of accounts, limit enhancement, payment allocation, account reconciliation, monthly COO reports and other user queries.
• Monitor and report delinquent T&E cardholders account on regular basis.
• Document and maintains procedures on the share drive for all areas of responsibility.
• Identify and document card activity (volume, spend, compliance) statistics
• Ensure timely completion of projects if assigned any.
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