Service Coordinator-Pune Hadapsar
Published date: 2026/11/10
- Location: Pune, Maharashtra, India
Role Description –as mentioned below .
• Providing the BEST SERVICE in every manner to all customers towards our ALL-make machines and ensuring that PHILLIPS MACHINE TOOLS INDIA PVT LTD has the best service department by obtaining quality service with qualified staff, service / application engineers and providing proper service support.
• Giving all the 100% support to service managers and service engineers by attending maximum service calls of the customers and engineers.
• Making a complete registration in CRM notes by updating proper information (i.e. contact person, email id, #, m/c problem etc.)
• Making new machine masters for assigned region and to fulfill all the required and needful details in the machine record. (I.e. machine inst & comm. date, all m/c specifications like unlocks code, optional codes, software etc.)
• Giving the helpful and positive feedback to the respective team leader, manager and to the customers in terms of service quality and customer satisfaction.
• Providing the BEST SERVICE in every manner to all customers towards our ALL-make machines and ensuring that PHILLIPS MACHINE TOOLS INDIA PVT LTD has the best service department by obtaining quality service with qualified staff, service / application engineers and providing proper service support.
• Giving all the 100% support to service managers and service engineers by attending maximum service calls of the customers and engineers.
• Making a complete registration in CRM notes by updating proper information (i.e. contact person, email id, #, m/c problem etc.)
• Making new machine masters for assigned region and to fulfill all the required and needful details in the machine record. (I.e. machine inst & comm. date, all m/c specifications like unlocks code, optional codes, software etc.)
• Giving the helpful and positive feedback to the respective team leader, manager and to the customers in terms of service quality and customer satisfaction.
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