Senior/Lead Technical Writer

All about Zeta :

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Please read Zeta’s Manifesto here. Our flagship processing platform - Zeta Tachyon - has been built ground-up in the last seven years and is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together acquiring, issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.Zeta Tachyon offers-Rich digital-first cardholder experiences-Native embeddable banking support-Hyper-Personalization Policy Engine to launch segment-of-one card programs-Web-based product configurators to launch in days vs. quarters-Rapid innovation & extensibility via APIs, event streams, and more-Modern & intuitive web-based back office experiences-Next-gen regulatory risk & compliance capabilities

The 10th largest financial institution in the world by valuation - HDFC Bank - with over 40 million retail Customers, is migrating credit cards, debit cards, deposits, loans, and all of their retail banking from Fiserv and Oracle Flexcube to Zeta over the next four years. In addition, we are currently migrating a large US issuer with 6m+ cards onto the Zeta Tachyon platform. Also, we are in advanced discussions with various Top issuers with combined card volumes of 25 million+ cards.

Zeta has over 1700+ employees - over 70% in technology roles - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

The Role:

At Zeta, we believe that when it comes to our Core Processing Saas Platform, the Product is only as good as its documentation. In that spirit, the Product and Platform documentation is treated as a Product in itself produced by the Documentation team under the ownership of the Customer Success Organization. This “Documentation Product” needs to be built using standard design principles of modularity, scalability, non-repetitiveness, intuitive/structured Information Architecture and high-quality grammar. As a Sr. Technical Content Writer, you will be responsible for building best-in-class technical documentation for Zeta’s flagship Product - Zeta Tachyon.

What would you do here ?
• Develop a deep understanding of our Product which will help you communicate highly complex technical concepts clearly and concisely
• Understand technical concepts and use cases to cover them in depth in the documentation
• Be hands-on in terms of trying out the APIs and webhooks using various tools to have a first-hand understanding of the platform and its concepts
• Produce high-quality technical documentation for Integration guides, Admin Guides and User Guides for our large Enterprise customers Contribute to setting up processes around drafting, publishing, change management and KPI management for various documentation artefacts
• Research various Saas documentations and arrive at a model and Information Architecture for various types of artefacts
• Contribute to hiring and team building
• Assist the Customer Support function in building their knowledge base
• Build feedback loops for gathering feedback on the quality and usefulness of the artefacts produced

What are we looking for ?
• Engineer (preferably IT . Comp Sci)
• An overall experience of 8+ Years
• Experience of 5+ years in hands-on Technical Content Writing for Enterprise Products
• Prior experience in building apps and platforms is a huge plus
• Adept at using standard authoring, publishing, and graphic tools
• Experience with open-source authoring and source code management using Markdown, restructured Text, Hugo, Git, and similar tools
• Logically strong first principles thinker
• Process-oriented
• Well-versed with technical concepts around APIs, Events, Webhooks, Entity models etc
• Familiarity with technical tools for API testing, webhooks testing etc
• Hands-on with tooling and research
• Data-oriented
• Bias for action
• Excellent copywriting skills

Life At Zeta

At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore the life at zeta

Zeta is an equal opportunity employer

At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or other special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities