Senior Unit Manager - Credit Operations

Job Reference
• JR00107668

Job Summary
• Senior Unit Manager - Credit Operations

Job Purpose

“This position is open with Bajaj Finance ltd.” To ensure end to end Business Banking needs of Organization (Payments /Collections / CMS) served for all internal customers and business in a timely and efficient manner by driving process and cost efficiencies and innovations.

Job Duties & Key Responsibilities
• Duties and Responsibilities - PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) 1. Planning • Understand the AOP of the Business Teams. Based on this define the teams create the cost budget for Credit Operations and align with businesses on the allocation of these costs. • Plan out specific tasks & initiatives that the team needs to work on align the team in the company vision. Cascade the tasks and initiatives to the team. • Regular Team review and empowerment. 2. Mandate registration (10+3) • Track and review the work of the team in getting repayment mandates registered with respective banks before banking dates (approx. 99.50%) and ensuring complete documentation. • Guide the team on closing complicated situations/ discussions with banks and customers in cases where the original mandate gets rejected. • Process and system improvements to reduce the manual work and automate the dashboards. • Monthly approx. 8 Lacs NTB mandates annually 1 Crore new mandate / customers onboarding. • Regular control and management of 45 million customers banking info and periodic checks. • Pre-banking complete checks on mandate information considered in the banking on approx. 16 million transactions and on exception reporting team takes actions. 3. Mandate Registrations Curing (9+2) • Explore alternative approaches for getting the mandate registered or identify previous mandates available for the same customer. • Coordinate with IT collections Risk Business COE for hold and rejected numbers. • Process improvements and Innovations for minimum hold marking and proactive fixes. • Review the dashboards for each of the above processes. Identify critical initiatives that need to be taken to improve process efficiency drive implementation and track progress. • Total PA approx. 8 Lacs mandate rejections gets opened for curing and finally hold is upto 1.70 Lacs • Curing success rate is approx. 40% in <30 days and approx.65% in <90 days. • IMPS validation and customer level checks through vendors support approx. 2 Crores of IMPS validations P.A and approx. 80 vendor team members (TPSL and Cogent) working on process. • Guide the team on innovations and explore what new systems are required to do the job better. 4. Transactions Technical Rejection Curing (3+1) • Post monthly EMI banking technical rejections from various banks gets reported to Transactions curing unit. • Approx.16 million banking per month reports approx.25K tech rejections per month. Approx.80% transactions get cured and banked again in same month. • Team to do continuous process improvement and innovation and maintain the Tech Rejection rate <0.04%. • Monthly brainstorming sessions to plan permanent fixes on the previous month Tech rejections and to avoid the repetitions. 5. Monthly EMI Banking Special Hits Transactions. (12) • Pre-Banking presentation checks and controls and reconciliation for completeness and correctness checks and communications to res

Required Qualifications and Experience
• SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a) Qualifications  Minimum Qualification: MBA (Finance) or CA b) Work Experience  Minimum 8+ years of experience  Prior experience in core banking with exposure to both the assets and liabilities sides  Understanding of various financial products from RBI and NPCI related to Payments and collections  Regular updates on digital innovations and must delivered the major digital innovations and automations in the domain.  Being immediate financial impact on each job, need to know end to end transactions from core system updates till clearance in bank reconciliation.  Manage the big team size, need well grip on which process is going to be future and need vision for at least next 3 years while starting any new innovation and automation accordingly investment and other decision can be taken