Senior Technical Writer

Making a job change is a big decision. Why consider Aptos?

You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading-edge solutions to the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues have access to industry-leading training and development opportunities, and the chance to work in a global, diverse culture with offices in 13 countries. You will be part of an inclusive culture that is grounded in our Company's purpose: to make a difference for every colleague, every client, every day.

With years of deep retail DNA, Aptos has been a market-leading platform that drives the world's largest retailers' product, promotion, commerce and merchandising decisions across online and brick-and-mortar operations. The opportunity at Aptos has never been greater, as we transition our solutions to cloud-native, microservices architecture. More than 135,000 retail locations impact nearly $2 trillion in annual revenue across fashion, grocery, drug, convenience, general merchandise, discount and sporting goods stores optimized with Aptos' solutions. We hope you'll be a part of taking innovative solutions to market with the leader in Unified Commerce.

Join the software and solutions innovator behind the world's top retail brands

Aptos develops highly advanced solutions on the forefront of retailing for more than 500 of the world's most iconic brands. Over 33,000 retail locations and $200+B in annual revenue across grocery, drug, convenience, general merchandise, discount, sporting goods stores, fashion, and eCommerce sites optimize with Aptos' solutions.

Position overview:

Aptos is looking for creative and passionate people to join the Technical Writing team to develop and maintain customer-facing content that serves a growing community of retailers, partners and developers.

Role & Responsibilities:
• Write technical documentation, including feature overviews, how-to guides, user guides, and API references.
• Validating information working with cross-functional teams to ensure technical accuracy and quality standards.
• Define documentation requirements and work with Product Managers, Engineers, Business Analysts, and Architects to create and update external documentation.

Qualifications:
• Minimum of5 years of technical writing and end-user documentation experience
• Bachelor's degree in English, Computer Science, Journalism, or Communications
• Experience producing technical documentation and communication regarding complex enterprise software, operating systems, hardware, mobile applications, and processes
• Prior experience in documenting REST APIs
• Explain complex technologies in useful ways for the target audience.
• Learn and apply complex technologies and concepts relatively quickly
• Strong interpersonal and communication skills
• Experience interviewing subject matter experts to understand and document complex technologies and systems
• Experience in writing documentation inside of raw specification files, for example Swagger or RAML
• Experience in using Bitbucket
• Previous experience working in an agile software development environment
• Experience leading projects
• Big picture thinker with laser focus.
• Expert relationship cultivator.

Preferred Skills & Attributes:
• Prior experience in business analysis
• Active participation in IIBA, PMI, the Agile Alliance or other related organizations and certifications
• Experience in Retail, ERP or Logistics
• Passion
• Initiative and a Pioneering Spirit
• Quality orientation
• Resourcefulness and application