Senior Technical Content Writer

Responsibilities Work with product managers, developers and support team to research, develop, write and maintain high quality product documentation and appropriate content for end users

Develop and maintain easy-to-understand user interface guides, online help, setup manuals, release notes, troubleshooting guides, FAQs and other technical content

Work with team members to deliver meaningful error messages, useful UI strings, and develop clear terminology in the UI Passion for user-focused writing

Visual sense to represent content through images and video tutorials to supplement the documentation

Learning the product functionality through discussion with subject matter experts, personal use and experimentation

Collaborate effectively with the customer support team to identify user pains and contribute to overall product improvement Actively collect reviews and incorporate feedback into documentation materials

Mentoring other documentation team members on the documentation best practices, standard formats, process and content related aspects Research and evaluate emerging tools and techniques for documentation management and adopt them in deliverables Optimize documentation content following SEO best practices Requirements and skills 2 to 3 years of experience in leading product documentation and content management for software products

Excellent verbal and written English communication skills, self-motivated, detail-oriented and can work well as part of a team Ability to quickly understand technical and functional concepts and present them as easily comprehensible structured documents University degree in Computer Science, Engineering or equivalent preferred. (BTECH, MCA) Experience with Agile software development methodologies Knowledge of WordPress is a plus

Basic knowledge of HTML, CSS Ability to work on multiple deliverables for multiple products simultaneously and under time constraints

Strong commitment to teamwork and willingness to accept responsibility and accountability