Senior Support Engineer Command Center
Published date: 2024/01/10
- Location: India
ob Description Senior Support Engineer Command Center_SRE - ( WD18034 ) Job purpose Duties and responsibilities Perform work in shifts to provide 24/7 on- site or on-call support. Incident and Problem management. Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work. Provide root cause analysis techniques to determine cause and resolve complex system issues. Perform post-resolution follow-ups to ensure problems have been adequately resolved. Continuous improvement of the system, eq. removal of TOIL, jobautomation, performance tuning. Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health. Qualifications: Education Bachelors or higher degree preferably in Computer Science or IT Application support experience of 5-8 years, preferably from a banking or Financial Institutions Strong Incident, Problem & Change Management knowledge / experience Good experience...
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